Privacy policy

This website and online store is operated by Lili’s, craft business for manufacturing and trade (hereinafter: “we”, “us”, “our”), based in the Republic of Croatia. This Privacy Policy explains how we collect, use and protect your personal data when you visit or use our store, make a purchase, or contact us.

By using our store, you confirm that you have read and understood this Privacy Policy.

Personal data we collect

We collect only the information necessary to process orders and run our business, including:

first and last name
billing and shipping address
email address
phone number
order details and purchase history

Payment details (e.g., card details) are not stored by us and are processed by authorized payment service providers.

How we use your personal data

We process your personal data for the following purposes:

processing and delivering orders
communicating with you regarding your orders
handling complaints, returns and refunds
meeting legal and accounting obligations
advertising via social media (Facebook and Instagram)

Sharing your personal data

We share your personal data only when necessary to provide the service, including with:

Shopify (our e-commerce platform and hosting provider)
shipping/carrier services (to deliver your order)
payment service providers (to process payments)
Meta (Facebook and Instagram) (for advertising purposes)

All parties process data in accordance with applicable data protection laws.

Cookies

Our store uses cookies to ensure proper website functionality and for advertising via Meta (Facebook and Instagram). You can manage cookie preferences at any time via the cookie banner and/or your browser settings.

International data transfers

As we sell to customers outside the European Union, your personal data may be processed outside the EU. In such cases, we ensure appropriate safeguards in line with applicable data protection laws (including GDPR where applicable).