Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping with Lili's. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipping Origin
All orders are shipped from Croatia.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
All orders are shipped with tracking.
If we experience a high volume of orders, shipments may be delayed. In such cases, customers will be notified by email.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Croatia
Standard Shipping: 3.50 €
European Union
Standard Shipping: 16.00 €
United States
Standard Shipping: 25.00 €
Rest of the World Standard Shipping: 25.00 €
4. Estimated Delivery Times
Delivery times are estimates and are not guaranteed.
Croatia: 2-5 business days
European Union: 5-10 business days
United States: 7-15 business days
International: 7.20 business days
Delays may occur due to customs processing, carrier delays, or other circumstances beyond our control.
5. Customs, Duties and Taxes
For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
These charges are not included in the product price or shipping cost.
We are not responsible for delays caused by customs authorities.
If a shipment is refused due to unpaid customs fees, the customer will be responsible for any return shipping charges and associated costs.
6. Tracking Information
All orders are shipped with a tracking number. Tracking details will be sent via email once the order has been dispatched.
It is the customer’s responsibility to monitor the tracking information and ensure successful delivery.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, the customer will be responsible for reshipping costs.
8. Lost or Damaged Packages
Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.
If your package is lost or damaged during transit, please contact us at designbylilis
SHIPPING POLICY
Last updated: [unesi datum]
Thank you for visiting and shopping with [Naziv brenda]. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipping Origin
All orders are shipped from Croatia.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
All orders are shipped with tracking.
If we experience a high volume of orders, shipments may be delayed. In such cases, customers will be notified by email.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Croatia
Standard Shipping: 3.50 €
European Union
Standard Shipping: 15.00 €
United States
Standard Shipping: 19.90 €
International (rest of the world)
Shipping rates are calculated at checkout based on destination.
4. Estimated Delivery Times
Delivery times are estimates and are not guaranteed.
Croatia: 2–5 business days
European Union: 5–10 business days
United States: 7–15 business days
International: 7–20 business days
Delays may occur due to customs processing, carrier delays, or other circumstances beyond our control.
5. Customs, Duties and Taxes
For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
These charges are not included in the product price or shipping cost.
We are not responsible for delays caused by customs authorities.
If a shipment is refused due to unpaid customs fees, the customer will be responsible for any return shipping charges and associated costs.
6. Tracking Information
All orders are shipped with a tracking number. Tracking details will be sent via email once the order has been dispatched.
It is the customer’s responsibility to monitor the tracking information and ensure successful delivery.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, the customer will be responsible for reshipping costs.
8. Lost or Damaged Packages
Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.
If your package is lost or damaged during transit, please contact us at designbylilis@gmail.com and we will assist you in filing a claim with the shipping provider.
